Promises and Guarantees

rock solid peace of mind

Want some peace of mind?

Of course you do. No one wants to be the victim of the contractor who takes money and then never returns to perform the work, or the contractor who never returns phone calls or who repeatedly promises to show up but doesn't, or the contractor who refuses to honor a warranty. Unfortunately, these situations do happen.

The good news is that when you choose Colony Air Conditioning and Heating as your service and installation provider, these situations are guaranteed not to happen. Your life is busy and stressful enough without having to worry about whether you've made the right decision in choosing a service provider. That's why we created our Rock Solid Guarantees that will provide you with the ultimate peace of mind. No more worries about whether you'll receive what was promised... or that you might be taking a risk or making a mistake. With our Rock Solid Guarantees, there's no way you can lose when you choose us to perform air conditioning and heating services and installations for you.

rock solid test drive

365 Day Test Drive for New Equipment Installations:

Colony Air Conditioning & Heating guarantees that during the entire first year that you own your new air conditioning and heating system, through all four seasons, if for any reason you are not 100% satisfied with the performance of the equipment, our service, or even our people, we will remove the system within 30 days of your request and refund the entire amount of your investment.

rock solid installation satisfaction guarantee

Installation Satisfaction Guarantee:

Colony Air Conditioning & Heating's installation technicians are the best in skill, attitude and workmanship. Since we do not hire sub-contractors, your installation technicians are bona-fide employees which means that they are personally trained to our standards and are also committed to our company's mission and to your 100% satisfaction.

Our Installation Technicians will:

  • Care for your home
  • Complete the job with speed and precision
  • Clean up when they are finished
  • Not smoke or swear in your home
  • Take personal responsibility for your satisfaction
  • Take pride in a job well done

If, when they have finished in your home, you are not 100% satisfied, we will make any modifications necessary or required to earn your satisfaction up to and including the removal of the equipment and full refund.

rock solid No Lemon Air Conditioning Equipment Guarantee

No Lemon Air Conditioning Equipment Guarantee:

If your compressor, the main component in your new A/C, fails two times within the first 5 years, we are not just going to replace that compressor with a new one, something just about every company does, we are going to remove the complete outdoor condensing unit and replace it with a brand new complete unit at absolutely no cost to handling fees, no shipping fees, no miscellaneous parts, and no labor charges whatsoever.

rock solid No Lemon Furnace Equipment Guarantee

No Lemon Furnace Equipment Guarantee:

If the heat exchanger in your new furnace fails within the first 10 years, we will replace the entire furnace for you at no charge. No shipping, no handling, no warranty and no labor charges whatsoever. We know of no other dealer in North Texas who makes this bold guarantee.

rock solid Property Protection Guarantee

Property Protection Guarantee:

We guarantee that our installation teams will exercise extreme care to protect your home and your property by wearing protective gear and using drop cloths. Should an accident occur, we guarantee to pay for the professional repair of the accidental damage that we caused.

rock solid Customer Bill of Rights

Customer Bill of Rights:

You are guaranteed:

  • A clear written explanation of equipment operation and equipment warranties
  • Permission to watch the installation and ask questions
  • Final approval of the installation
  • To be treated with courtesy and respect
  • A professional installation that abides by state and local laws and codes
  • Easily identifiable installation professionals who have been thoroughly screened
  • Adequate liability and workers compensation insurance for your protection
rock solid 100% Satisfaction Guarantee for New Equipment Installations, Service and Repairs

100% Satisfaction Guarantee for New Equipment Installations, Service and Repairs

There's no lip service here. Your ultimate satisfaction is first and foremost. We are committed to doing whatever it takes to achieve your complete satisfaction, up to and including a full refund. If you are EVER less than totally satisfied, let us know and we'll get it taken care of.

The installation guarantees are valid with a Colony Air Conditioning and Heating installation of a new complete heating or air conditioning system, residential installations only. Installation guarantees are not valid in cases of Acts of God, intentional misuse, abuse, unauthorized repairs by others not properly trained, or failure to abide by the manufacturer's use and care guide. Ask for more details.