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Will S. and Jett R. from Colony A/C & Heating were very professional and courteous while doing our A/C repair and surge protector installation. From the start without prompting Will made sure I was clear that any number of things could have gone wrong with our compressor -- possibly not a thunderstorm. My wife and I decided to install surge protectors. We've had some electrical issues resulting from thunderstorms -- and may have lost a microwave, refrigerator, and a number of other things over time because of them. But Will was giving me a chance to back out -- making sure I didn't expect the surge protectors were a magic bullet. That's pretty cool. No hard sell. Quite the opposite -- making sure I was getting what I wanted. That's a nice thing to have these days. Will and Jett also did very good work. Their installs of the surge protectors was nice and clean -- and the work done on our outside unit maintained its new appearance and -- yahoo -- fixed the problem. The best thing is that even though we were two weeks out of our labor warranty, Colony A/C & Heating did the two hour condenser repair at no charge -- and never pressured us to buy anything to help pay for the repair. This was all about fixing the problem at our convenience without our having any further obligation. So nice. Makes me proud to be an American. What a nice example for other businesses in our country. For any that have forgotten how, Colony A/C & Heating is how to do it.
So professional and polite and did a great job
Came when they said they would. Covid conscience and prep for it and very straight forward and kind
Our experience with Colony A/C for this call was really great for at least a couple of reasons. Even though we were out of labor warranty for two weeks, Colony A/C decided on their own to cover the cost of our repair. But, in addition to that, there was no sales effort to try to recover their costs. It was just basically that they were going to fix it with no further obligation on our part. So rare to have that these days. We are so happy we chose Colony A/C & Heating to be the installer years ago. The service person, Charlie V., was very curtious and explained the problem. I asked what may have caused the problem. Very likely it was a recent thunderstorm. It all made sense. Over the years we've lost some things decovered many times a day after a thunderstorm, particularly on that side of the house. Again, no high pressure sales tactics. I asked about serge protectors. To my surprise, he said there are some available for A/C units. Still no high pressure sales tactic. He just gave me all the information I was looking for. He just wanted to help the customer. Did not try to exploit our situation in any way. I asked if Colony offered serge protectors as an option. He said yes. I'm happy to have them installed on all our units -- no only because they should prevent future problems but also because I wasn't pressured into buying them. I was in the presence of not only a professional -- but also one dedicated to his craft NOT the greediness we see so much of today. I was very happy to see this and is was a reflection of our entire experience with Colony A/C & Heating. Thank you!
Excellent service! Matt did my semi-annual HVAC inspection tans filter change today. Colony always texts me a the name, a photo and some info about the technician a lot 15-30 minutes before arrival as well as calling me so I can put my dog up. Great service snd a reasonable price.
Compared with other companies & went with the Colony - product I wanted, with best value. Service was excellent.
Frank Fernandez is outstanding at his profession. He is knowledgeable, trustworthy and professional.
I am on my third trimester and could not find any AC company with available times for the next three weeks. They were able to make time on their calendar for us which was a blessing.
As usual, very competent expert, no pressure for additional services, friendly and thorough.
Have been a customer for several years. As experienced with other service personnel Reese was friendly, answered all questions with knowledge of the A/C system, made recommendations and was efficient. Very pleased with this service call.
We had a great experience! Professional and courteous throughout
Colony AC is the best. Great service.
Friendly and efficient service. Have used Colony for years and will continue to use their service.
The service man was on time, did the job in a fair amount of time, and did a fine job as far as I am concerned. He did what a good servicemen does. He did his job. He is welcome back. Sorry but I cannot rate quality and value. I have nothing to judge it against. Not fair to really grade if you do not have a base.
Matt was wonderful. We love being with Colony!!
Ac service- low voltage
Working on Lennox system
Compressor change out with 4 new surge protectors
New Carrier complete system install.
Changed e coil
Condensate Drain Line Clearing
New Carrier infinity complete system install.