We take the safety of our customers and our staff seriously. While this is true every day, it’s especially important during this time. We are considerd an "essential business" and will remain OPEN because our services play a vital role in maintaining health, safety, and comfort.
We are Working to Protect You with Our "Contact Free" Service Experience
Per the CDC guidelines, we are making some changes to our normal operating procedures. These changes allow us to provide the same great service with enhanced protection for you and our team:
- Staff Care: Any employees showing COVID-19 symptoms will be asked to remain home until medically clear.
- Scheduling Questions: When you call to make an appointment, our office team will ask if anyone in your home has had a fever, has been diagnosed with COVID-19, or has been exposed to the virus. If, after scheduling your visit, you or anyone in your home becomes sick, please let us know so that we can reschedule.
- Safety Measures: When a diagnosis or repair requires that our technician enter your home, they will wear gloves and shoe covers. They will also wear a mask upon request. If you have an allergy to any of these products, please let us know ahead of time.
- Sanitization: Our technicians and installation teams will sanitize those areas with which they had contact without gloves.
- Distancing Efforts: With your assistance, our employees will do their best to stay 6 feet away from you at all times. Our entire staff will refrain from shaking hands and our field staff will be dispatched directly from their homes to limit their exposure from one another.
- Authorizations: Our authorizations and signatures will now be "contact-free", meaning that we will be utilizing electronic authorizations and electronic signatures.
- Office Building: We will be limiting the access into our building as most of our office staff will be working from remote locations. If you need to talk to our office staff, please call—we are happy to assist you over the phone. You are always welcome to email us at email@example.com.
We wish everyone the best of health as we work through this crisis. As always, we appreciate the trust you have placed in us.
The Everett Family