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Does Certification Matter?
The Answer is "Yes"! When you have a home or office that's too cold or too hot, you need a service company who will know how to do the job right . How do you know which company to call? One of the best ways to make this important decision is to pick one who employs certified technicians like Colony Air Conditioning and Heating. Third party certification is your proof that the technician possesses superior knowledge and can provide superior service. That's why we employ NATE certified technicians. NATE - North American Technician Excellence is one of the most comprehensive and widely recognized HVAC/R certification programs available. NATE certification is purely voluntary, therefore, only those companies and technicians who are serious about customer satisfaction are willing to take the time, effort and expense necessary to achieve this goal. The NATE certification process is also a difficult one with a current passing rate of only 66%. Now more than ever, technicians need extensive knowledge and a wide skill base to successfully install and service the sophisticated and computerized heating and cooling systems of today. Consumer's Reports said, "It's a plus if a technician is NATE-certified."
Is it the Whole Enchilada or Not? Many companies and technicians will tout themselves as being certified, however, in many cases they are referring to EPA certification (which is mandatory covering refrigerant only) not the voluntary NATE certification which certifies all technical skills including customer service. For the best service , demand the "whole enchilada". It's worth it because certification does indeed matter. In fact, surveys show that 87% of consumers want a certified technician to work on their home comfort system. Customers want the assurance of a job well done that a technician with proven knowledge provides. —Trust your service needs to Colony Air Conditioning & Heating—
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